Return of Erroneous or Reversing Debit
The reversal process resulted in an unintended credit to the receiver's account.
What Causes ACH Return Code R62?
The R62 ACH return code means "Return of Erroneous or Reversing Debit" and indicates that the originating bank's reversal process has created or failed to correct an unintended credit to the receiver's account. This return occurs in two specific scenarios involving erroneous transactions and subsequent reversal attempts.
In the first scenario, both a debit erroneous entry and a credit reversing entry are transmitted to the receiver's account. The erroneous debit is returned, but the credit reversal is posted, leaving the receiver with an unintended credit. In the second scenario, both a credit erroneous entry and a debit reversing entry are sent, where the erroneous credit is posted but the debit reversal is returned, again resulting in an unintended credit balance.
Can You Retry R62 Payments?
R62 returns cannot be simply retried since they involve complex reversal process errors. Resolution requires coordination with the receiving bank (RDFI) to understand the specific reversal scenario and determine appropriate corrective action. The responsibility for requesting reversals of R62 transactions falls on the payment sender, who must work with their bank to address the unintended credit situation.
How to respond
An R62 return requires immediate coordination with the receiving bank to understand the specific reversal scenario and work together to correct the unintended credit situation that has occurred.
When receiving payments
- Contact the RDFI Immediately
Reach out to the receiving bank to understand the specific reversal scenario that caused the unintended credit and determine what corrective action is needed. - Review the Reversal Process
Examine the original transaction and subsequent reversal attempts to identify where the process resulted in the unintended credit. - Coordinate Correction Efforts
Work with both banks to determine the appropriate steps to correct the unintended credit situation according to NACHA reversal rules. - Document the Resolution
Maintain detailed records of the corrective actions taken to resolve the complex reversal scenario.
When sending payments
An R62 return on vendor payments indicates that a reversal process has created an unintended credit situation. This requires immediate coordination with financial institutions to understand and correct the complex reversal scenario.
- Contact the receiving bank immediately to understand the specific reversal scenario that occurred
- Review the original transaction and reversal attempts to identify the processing error
- Work with your bank to determine the correct procedure for addressing the unintended credit
- Follow NACHA reversal rules and coordinate with all involved institutions to resolve the situation properly
Email template
- From
- [Your Company Name] <[your-email]>
- To
- [Customer Name] <[customer-email]>
- Subject
- Payment Processing Issue - Complex Resolution in Progress
Hi [Customer Name],
We've encountered a complex processing issue related to a payment reversal that requires coordination between multiple financial institutions to resolve.
This situation involves technical procedures between banks and is not related to any error on your part. Our team is working directly with the relevant financial institutions to correct the processing error.
Resolution of this type of issue typically takes 3-5 business days as it requires careful coordination to ensure proper correction. We'll keep you updated on the progress.
Thank you for your patience as we work through this technical matter.
[Your Company Name]